Return policy
Return policy of Mirelli & Co.
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Return period: 30 days from the date of delivery.
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Refund processing time: maximum 10 working days from receipt of the return.
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Return fee: $15.
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Full return address: For exact return address, please contact us at support@mirelliandco.com.
At Mirelli & Co, we value our customers' satisfaction and strive to provide a clear and fair return process. The purpose of this policy is to inform you of our procedures for returning products and requesting refunds.
Return Period: Returns are accepted within 30 days of the delivery date.
Reasons for Returns: We accept returns under the following circumstances:
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Order cancellation: You can cancel your order before it is shipped. Once shipped, the order cannot be cancelled.
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Damage upon receipt: If your product arrives damaged, please contact us immediately. We will give you instructions on how to proceed with the return.
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Production error or defect after use: If you discover problems with the production or functionality of your product, please contact us. We will offer an appropriate solution such as replacement or refund.
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Purchase regret: If you regret your purchase, you may return the product in its original condition within 30 days of delivery. You are responsible for the cost of return shipping.
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Exchange: If you wish to exchange the product, please contact us. We will give you instructions on how to do this.
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Wrong product received: If you receive the wrong product, please contact us immediately. We will arrange a quick resolution.
Start a return: Follow these steps to start a return:
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Contact us: Send an email to support@mirelliandco.com with your order number and the reason for the return. If necessary, include clear photos of any damage or problems.
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Suitable for return: Our customer service team will respond with instructions on how to return the product.
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Return with shipping: Send the product to the address provided. Make sure the product is well packaged to prevent damage in transit.
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Inspection and processing: Once we receive the returned product, we will inspect it for condition and reason for return. We will process the refund or exchange according to this procedure.
Refund Process: Refund will be made in the same way as the original payment method.
Important Note: We commit to a fair and transparent return process based on delivery date, not purchase date. If you have any questions or comments, please contact our customer service team.